Visitor Services

HOW DO NEW FOYER EMPLOYEES ACQUIRE

THE IMPORTANT SKILLS TO HELP DELIVER

GOOD VISITOR SERVICE? AND WHAT DOES 

PROVIDING GOOD VISITOR SERVICE REALLY MEAN?

ACT 1 OPENS WITH YOU

– A guide to visitor service training for foyer employees is a guide that

introduces front-of-house employees to the basics of good visitor service. Providing good service may sound simple, but it can quickly become difficult, especially if you are having a bad day or haven’t worked in customer service before. In this guide, Maria Christensen offers an idea of what you should know, at a minimum, in a simple and accessible form, so you can get a clear overview and quickly 

learn the importance of good visitor service.

Foreword by Theatre Director, Actor

and Writer Vivienne McKee